Customer Support

Consumer Grievance Redressal Forum

Tata Power has constituted a Consumer Grievance Redressal Forum (CGRF) in accordance with sub-section (5) of Section 42 of the Act and the Maharashtra Electricity Regulatory Commission (Consumer Grievance Redressal Forum and Electricity Ombudsman) Regulations, 2006. The CGRF shall take up all consumer grievances related to electricity which have either received no response within the prescribed time frame of 2 months or is not satisfied with the response of Internal Grievance Redressal Cell (IGRC) of Tata Power

CGRF is functioning from the following location:

The Tata Power Company.
Dharavi Receiving Station,
Near Shalimar Industrial Estate,
Matunga,
Mumbai 400 019.

The details of the Chairperson are:

Name: Mr. Hegdekar R V
Telephone: 022 6717 2710
Fax: 022 6717 2730
Email: grievance.cell@tatapower.com

Regulatory Information

• Electricity Act, 2003

Regulations regarding Grievance Redressal Forum and Electricity Ombudsman

• Grievance Redressal Forum and Ombudsman Regulations, 2006 (English)
• Grievance Redressal Forum and Ombudsman Regulations, 2006 (Marathi)

Procedure for consumer grievance redressal

• Procedure for redressal of grievances (English)
• Procedure for redressal of grievances (Marathi)

Forms for filing Redressal (completed forms can be submitted to grievance.cell@tatapower.com)

• Application to forum for redressal of grievance (English)
• Application to forum for redressal of grievance (Marathi)

 Consumer Rights statement

 Case register details and report

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Electricty Ombudsman