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e-mail customercare@tatapower.com

 

What is the procedure to change from reliance RInfra-D to Tata Power (residential customers)?

Submit the Power Supply Application Form along with the following:

  • Recent R-Infra paid bill copy
  • Photo identity proof
  • Ownership proof
  • Security deposit and registration fee by cheque in favor of The Tata Power Company Ltd
What is the procedure to change from RInfra-D to Tata Power for the entire society?

To initiate this process, every individual society member to submit the Power Supply Application Form along with the following:

  • Recent R-Infra paid bill copy
  • Photo identity proof
  • Ownership proof
  • Security deposit and registration fee by cheque in favor of The Tata Power Company Ltd.


For society maters, registration certificate needs to be provided additionally.

When will I get Tata power Supply?

After submission of completed application form along with necessary documents and payments, power supply changeover will be effected within 30 days.

Who will look after the complaints after changeover to Tata Power?

Tata Power will be the single point contact for all complaints, queries and requests. Tata Power shall co-ordinate with R-infra for resolution of technical complaints.

Why are changeover customers charged Wheeling Charges & Wheeling Loss?

These charges are paid to RInfra-D as per the MERC order, towards usage of their infrastructure for wheeling the power.

Will the meter be changed or do we have the option to use the existing meter?

A changeover customer has three options:- (1) Retain the R-infra-D meter (2) Install Tata Power meter (3) Purchase own new meter.

 
For further assistance please feel free to email us at newpowerconnreq@tatapower.com